AI chat terms
How the chat assistant on mybooks.ae works and what happens to your messages.
What it is
The chat assistant on the site is an AI. It answers questions about our services and plans, helps you pick a plan and book a free demo call. Answers may be imprecise: your accountant gives the exact quote and answers about your situation. The assistant does not give tax or legal advice.
Consent
The chat starts only after you tick your agreement to these terms. By ticking it you agree that your messages are passed to the providers outside the UAE listed below to prepare the answers. If you do not agree, write to us through the contact form, which works without AI.
Who processes the messages
- Anthropic (Claude models) — prepares the answers; messages are processed outside the UAE.
- Cloudflare — site hosting, the Turnstile «not a robot» check and short-term storage of the conversation, outside the UAE.
What not to send
Do not send documents, passport details, bank details, passwords or other confidential information in the chat. The assistant does not ask for your contacts: you give them only in the call booking form.
How long it is kept
The conversation and the notes about your company are kept for at most a day and then deleted. The MyBooks portal and client data are not connected to the chat. If you book a call, the conversation and the contacts you gave reach us by email, like a contact form request, and are kept the same way as requests. To limit abuse we count chats per IP address per day, storing only a hash of the address.
More
Everything else — how we process data, your rights and how to contact us — is in the Privacy Policy.
Privacy Policy · I would rather use the contact form
Last updated: 12 November 2026.